- SIGMA CLIENT ACCOUNT HOW TO
- SIGMA CLIENT ACCOUNT CODE
SIGMA CLIENT ACCOUNT CODE
“User code and Password” means the enabling code with which you access the system and which is known to you only. “Service” means the SIGMA Online Customer access Portal service “The Company” means SIGMA Securities Limited “Customer/Client” means a customer of SIGMA Securities who has or operates an account with the company and is registered with the company. The following terms and conditions shall govern the SIGMA Online Portal Access Service. If you do not accept these terms, please do not use this website or the services provided by us as described on this website. You are required to read and understand them before proceeding on this website or this product. Please read these Terms and conditions carefully.Execution price, speed and liquidity are affected by many factors, including market volatility, size and type of order. Market volatility, trading volumes, system performance and other factors may delay system access and response times.
SIGMA CLIENT ACCOUNT HOW TO
Kindly check through the resources available online and possibly the help resources on Sigma Securities website which will educate you on how to trade profitably in the stock market”. This therefore implies that a good knowledge of the market is required before actively investing in the stock market. It’s important to note that the same way profits can be made in the market, losses can also be made as well. Terms & Conditions Disclaimer “Carefully consider your investment objectives, the risks, charges and expenses involved in Investing in the Nigerian stock market. Sigma Securities Ltd Online Customer Access
If you require additional information please contact us on or call us on 08163343578, 09083606969 Ensure that all available information/evidence has been collected from both sides.Deal with complaints confidentially to the extent possible.
Protect the rights of officers where they are the subject of a complaint. Take all reasonable steps to ensure that a complainant is not adversely affected. Manage complaints objectively and deal with them fairly, respectfully, consistently and without actual or perceived conflicting interests. The objective of the complaints handling process involves the following: Such case will then be re-opened and efforts will be put in place to resolve it satisfactorily. Where customers are dissatisfied with the resolution of a complaint, they have the right to pursue such complaint until it is resolved to their satisfaction. Complaint status whether active or close. Details of review officer (name and department) as assigned by the MD. The complaint register should be reviewed by the MD on a daily basis and must detail the following: On resolution of the complaint, a copy of the response shall be forwarded to the regulators by the compliance officer. Where customer complaints have been received by the regulators and forwarded to the company for resolution, the compliance officer shall acknowledge receipt of the complaint in writing. On a periodic basis, the designated personnel or the compliance officer should undertake a root cause analysis of the complaints to determine resolutions for recurring issues. The designated client service representative must ensure that the complaints and their resolution and related correspondences are filed in a customer complaints file and a copy retained in the respective customer’s file. A detailed resolution must be forwarded to the client immediately the complaint is resolved and where more time is required, the client must be notified, stating the reasons for the extension. Proposed resolutions are forwarded to the Head, Customer Service within 48hrs with appropriate approvals put in place. The compliance officer should be notified of the status of the complaints. After a thorough investigation has been conducted, the designated personnel analyses the complaints and put in place a mechanism for prompt resolution. (This process should be completed within 24hrs of receiving the complaints) The MD will then forward such complaints to the designated personnel for resolution. The Head, Customer Service will forward such complaints to the Managing Director for assessment. All complaints should be duly logged into the complaints register for tracking. The client service units will receive the complaints and forward them to the Head, Customer Service. Complaints may be made in person, by phone, email or in writing. We are committed at all levels of the organization to their efficient, impartial and courteous resolution. We appreciate that on occasions customers may not be satisfied with the service they receive from us and we recognize the right of any person to make complaint. We are disciplined and reliable and engender trust and integrity. 
At Sigma Securities Limited we strive to personally and professionally demonstrate certain values in our actions.
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